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Help Center - Ebony Blossom

Welcome to the Ebony Blossom Help Center! We're dedicated to providing you with all the assistance you need to enjoy a seamless shopping experience. Below you'll find guidance on how to make a purchase, track your order, apply promo codes, and more. Should you need further help, our customer service team is just a message away.

Whether you're new to our site or need guidance on how to use a specific feature, our 'How To' guide

will help you navigate through our platform. Here, you'll find information on how to make a purchase,

how to track an order, how to apply promo codes, and more.


How to Make a Purchase

  1. Browse Our Collections: Explore our wide range of products by category. Whether you're looking for wig care, wigs & hair extensions, hair care, makeup, beauty & skincare, clothing, lingerie, shapewear, handbags & accessories, shoes, jewelry & watches, or health and fitness products, you'll find them all under one roof.
  2. Select Products: When you find an item you love, choose the appropriate specifications (such as size or color) and click ‘Add to Cart’.
  3. Review Your Cart: Click on the cart icon at the top right corner of the page to review your items. Here you can make any final adjustments or continue shopping.
  4. Proceed to Checkout: If you're ready to purchase, click ‘Proceed to Checkout’. You'll be prompted to enter your shipping and payment information.
  5. Complete Your Order: Once all information is filled in, double-check to ensure it's correct, and then submit your order. You’ll receive a confirmation email with your order details.

How to Track an Order

  1. Order Confirmation: After completing your purchase, you'll receive an order confirmation email with a unique tracking number.
  2. Visit the Tracking Page: Use the link provided in the email or go to our Track Your Order page accessible from the Help Center.
  3. Enter Your Details: Input your order number and email address or sign into your account to view your order history.
  4. View Order Status: You’ll be able to see real-time updates on the whereabouts of your package.

How to Apply Promo Codes

  1. Find the Promo Code Field: On the checkout page, look for a field labeled ‘Promo Code’ or ‘Discount Code’.
  2. Enter the Code: Type your promo code into this box. Be careful to match the case and spelling exactly.
  3. Apply the Code: Click the ‘Apply’ button to add the discount to your order.
  4. Check Discount Application: Ensure the promo has been applied to the total amount before proceeding.

More Assistance

For more information or further inquiries:

  • FAQs: Visit our Frequently Asked Questions page for quick answers to common queries.
  • Customer Support: If you can't find what you're looking for, our customer support team is available to help. You can reach out through our contact form, live chat, or by calling our helpline.
  • Return Policy: Details regarding returns and exchanges can be found on our Returns and Exchanges.
  • Community Support: Connect with fellow shoppers on our community forum for tips, advice, and shared experiences.

We hope this guide helps you navigate your Ebony Blossom experience with ease. Remember, we're here to support you every step of the way, so don't hesitate to reach out for personalized assistance. Happy shopping!

Remember, our customer service team is always here to help. Don't hesitate to reach out to us at: if you have any additional questions or concerns.