At Ebony Blossom, we value your satisfaction and are committed to providing you with a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward Returns and Exchanges policy to ensure your peace of mind.

Returns:

If you wish to return an item, please follow these guidelines:

1. Initiate Return: Contact our Customer Support within 5 days of receiving your order to initiate a return request.
2. Condition of Items: Returned items must be in their original condition, unused, and with all tags and packaging intact.
3. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
4. Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service for your return.
5. Refund: Once we receive and inspect the returned item, we will process your refund. Please allow a reasonable time for the refund to be reflected in your account.

Exchanges:

If you wish to exchange an item for a different size or product, please follow these steps:

1. Initiate Exchange: Contact our Customer Support within 14 days of receiving your order to initiate an exchange request.
2. Condition of Items: Exchanged items must be in their original condition, unused, and with all tags and packaging intact.
3. Exchange Authorization: Our team will provide you with an Exchange Authorization (EA) number and instructions on how to proceed with the exchange.
4. Exchange Shipping: You are responsible for the shipping costs associated with the exchange. We recommend using a trackable shipping service.
5. Exchange Process: Once we receive the item you wish to exchange, we will process the exchange and ship the replacement item to you.

Exceptions:

Please note that certain items, such as intimate wear, skincare products, and personalized items, may not be eligible for return or exchange due to hygiene and customization reasons.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our Customer Support immediately. We will arrange for a replacement or refund as appropriate.

At Ebony Blossom, we are dedicated to ensuring your satisfaction. If you have any questions or need further assistance, please do not hesitate to reach out to our Customer Support team. Your happiness is our priority.

Note: This Returns and Exchanges policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.