Last Updated: 9/15/2023

Welcome to Ebony Blossom ("us", "we", or "our"). This Refund Policy outlines our procedures for refunds and returns. By making a purchase on our website, you agree to the terms and conditions stated in this policy.

1. Refund Eligibility:

We strive to provide you with the best products and services. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:

• Defective or Damaged Products: If the product you received is defective or damaged, you may request a refund or replacement. Please contact our customer support within 7 days of receiving the product, providing images and details of the issue.
• Incorrect Item: If you received an incorrect item, please notify us within 7 days of receipt. We will arrange for the correct item to be shipped to you or process a refund if preferred.

2. Return Process:

To initiate a refund or return, please follow these steps:

• Contact our customer support at: customercare@ebonyblossom.com within 7 days of receiving the product.
• Provide your order number, details of the issue, and any relevant images.
• Our customer support team will guide you through the return process and provide instructions on where to send the product.

3. Return Conditions:

• Products must be in their original condition, including packaging, tags, and accessories.
• We recommend using a trackable shipping method for returns to ensure the product reaches us safely.

4. Refund Processing:

Once we receive the returned product and assess its condition, we will process the refund or replacement as follows:

• For defective, damaged, or incorrect items, we will initiate the refund process or send a replacement.
• Refunds will be credited to the original payment method used for the purchase. Please allow up to 30 business days for the refund to reflect in your account.

5. Non-Refundable Items:

Some items are non-refundable:

• Gift cards and digital products are not eligible for refunds.
• Items that are marked "Final Sale" at the time of purchase.

6. Changes to this Policy:

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

7. Contact Us:

If you have questions or concerns about this Refund Policy or the refund process, please contact us at: contact@ebonyblossom.com.

By making a purchase on our website, you acknowledge and agree to the terms of this Refund Policy.